(
Flawless Communication is the Way to Deal With a Non-Technical Client!
As a software development company it is important that you should not forget the main purpose of your being here on the first place. It is to generate more revenue and in account of that you need to provide best services. When someone approaches you from a totally different industry or we can say a client who has almost minimum technical knowledge, it becomes your duty that you give such client an adequate briefing on how you can help them achieve their target. Patient is required with such client and you need to collect the necessary information from the client using simple language or layman language.
For one project, you need lots of information from the client, such as company’s core information while developing, testing, making changes, and so forth. Here your only rescue is sharp communication. You can easily make your technical client understand what you need and what for, but to a non-technical client, you need to prepare comprehensible explanation.
Here are few things that you can do to make your communication effective when you have to deal with a non-technical client.
Gathering requirement for a Custom Software Development:
You need be precise when you have to gather information about custom software development from client whether it is a technical or non-technical. It is required to give enough time for proper discussion between client and your software development head. Here, you need to guide a non-technical client as the client don’t have proper knowledge about what to develop and what not to develop to achieve the purpose.
Here, we can understand the situation clearly with examples.
Example 1:
A software product development client’s requirement: “If I need to add an issue of my job in the system, is it possible to do so?”
Here, the client has played his shot and now the ball is in your court. To play it perfectly, you need to ask client if he has more than one issue or only one. If the issues are multiple, you need to make changes in the database structure by adding two column one for job and one for issue. This can surely give uneasiness to a developer to make such changes once the developing process is done completely.
Example 2:
An enterprise application development client has given information for the tiles and its installation.
Color of the Tiles: Grey
Material: Ceramic
Time for Installation: As per the customer’s requirement
When the client gets the final work, it can still make you change in what you have done and even when you have done it correctly. The changes like:
Color of the Tiles: dark gray
Material of the Tiles: Quarry
Now this can be really annoying, but all you need to do is to be patient and get done with the changes and next you need to ensure that you confirm the requirement before you start making changes.
So, we can conclude flowing things for the perfect dealing with a non-technical client:
- You need to ensure that you give proper examples and not giving solution right away.
- You need be clear in each communication and give and take precise information.
- Analyze the client’s requirement from his perception.
- Go for the communication medium which is comfortable for the client.
- When it comes to explanations, queries, and more technical details, you need to avoid written communication and prefer calling.
- Last but not the least is to build a good relationship with the client.
Data Cross Solution is a leading company serving wide range of software development services to global clients. In our year of experience, we learned that process of gathering information from non-technical clients is always vital as these requirements defines the success of custom software or software product.
Contact us to discuss your software development requirements or know more about how to gather technical information from non-technical person.